Support Policy

How we help buyers and sellers on ShopNest

For Customers

If you have a question about an order, a product, or your account, reach out to our support team any time. Most queries are answered within 24 hours.

For Sellers

Sellers can contact support for help with their store application, product listings, or order management. Our admin team can also step in directly to help manage your store if needed.

Response Times

We aim to respond to all support requests within 24 hours on business days. Urgent issues related to orders in transit are prioritized.

Get in Touch

Email us at support@shopnest.com or use our Contact page to send us a message directly.